FAQS

1. Account Registration & Password Retrieval

How Do I Register at cipciptextile.com?

Click on the Join and the top right corner and you will be directed to online registration form. Fill in your personal information and make sure it is correct.

Once you have created an account, you will receive the confirmation link at the email account that you use to register at cipciptextile.com. Click on CONFIRM ACCOUNT and it will bring you to the MY DASHBOARD, enjoy your cipciptextile.com experience!

I Have Registered But I Have Not Received Any Email Verification From cipciptextile.com

Kindly check your Junk / Spam Email folder in case our confirmation email delivered to that folder instead of your inbox.  If you still can’t find the email, kindly contact our customer service.

I Am Unable to Sign In, What Can I Do?

Always check and make sure you key in your email address and password correctly. In any case if you forgot your password, click on Forgot Your Password? link, and you will be directed to the password retrieval page, key in your email and we will send you an email to RESET PASSWORD.

Enter your new password and click RESET A PASSWORD, you will be directed to LOGIN page. Once you have log in, you can continue to enjoy your shopping experience with us.

How Do I Change My Contact Details or Update My Address and Other Details?

ou can always log in to your account, click on MY ACCOUNT on the top right corner of the website, you will then be directed to MY DASHBOARD.
Edit or change any details that you wish to.

Unfortunately, we are unable to change the registered email address.

Do I Have To Pay To Sign Up in cipciptexile.com?

No, it is free!

2. Shopping @ cipciptextile.com

  • You can make an online purchase before or after you have registered an online account with cipciptextile.com. Follow the steps as the below:-
    1. Select your product and click 1 equal to 1metre or 2 for 2metres and subsequently number equal to subsequently metres
    2. Select the item by following QTY you need, then click ADD TO CART
    3. When you are directed to VIEW CART page, confirmed the (qty) you wish to buy
    4. If you wish to continue shopping, click on CONTINUE SHOPPING or choose the department / category tabs on the top page bar. Just repeat step 1, 2 and 3 in the above for items that you wish to buy
    5. Once you have completed your shopping and wish to proceed to payment, click PROCEED TO CHECKOUT
    6. You will be directed to one page check out. Fill in / edit your billing address, choose your shipping and payment method. Please remember to key in the discount codes if you have any, in order to entitle for discount
    7. Tick / check ‘I accept the Terms and Conditions’ before you click on Place Order
    8. Once you click Place Order, your order will be processes and we will email you order confirmation
    9. Shipping and tracking no will be send shortly via email and WhatsApp of order confirmation

How Do I Cancel My Order?

Once payment has been confirmed accepted by bank, no further changes can be made. We strongly advise you to carefully review and modify your order before you click on Place Order.

I Have Selected The Wrong Product?

You can always make changes to your order before you Place Order. We strongly advise you to carefully review and modify your order before you Place Order.

How Do I Make Changes To My Order?

Unfortunately, we start to process your order as soon as we receive confirmation by bank on your payment approval, therefore, we are unable to cancel or change your order. If you change your mind after placing the order, you may exchange the item(s) that comply with our Return & Exchange Policy.

What If The Product I Wish To Buy Is Out of Stock?

If the item you wish to purchase is out of stock, simply click WHATSAPP US and notify us the item you would like to check restock availability. We will notify you when the stocks are available.

Alternatively, you can always check us out as we continually launch new items to you.

Can I Order From cipciptextile.com and Pick It Up At Any CIPCIPTEXTILE Store? Self-pickup / Lalamove / Grab Car

Pick up time : 10am-1pm

Days: Mon – Sun

How Do I Know If My Order Was Received?

You will receive an email or WhatsApp from us with your order summary enclosed. The order summary will contain your order number and details of your purchased items. Please note that this is only to acknowledge that your order has been received by us.

You will receive another email confirmation from us with the delivery details and tracking information. Alternatively, you can always login to your cipciptextile.com account and check your Order History in My Account.

How Long Can I Keep Items In My Bag?

You can keep the items that have added into Add to Cart for 2 hours. This is for the courtesy of other customers who wish to buy the same items, and we trust you wish to be treated the same too. Our system will prompt you a message when the stipulated time period is lapsed, and you can choose either to proceed with payment or the items will be removed from My Bag.

Your order and products is only confirmed after payment is made.

If The Items That I Saw Are No Longer At cipciptextile.com, Can I Order Over The WhatsApp?

If the item that you wish to purchase is no longer display at cipciptextile.com, this means we have removed the stocks from our warehouse. Therefore, we are unable to take any order over the WhatsApp. Alternatively, you can check out the items that you wish to purchase at our CIPCIPTEXILE.

Nevertheless, you can always check us out as we continually launch new items to you.

Can I Make Any Order Over The WhatsApp?

We encourage our customer to place order via cipciptextile.com to keep history of your purchase or to trace back your order. However, order place via WhatsApp is feasible, kindly WhatsApp to this number +6019-999-4311 Sales Admin to confirmed and make payment for your respectively order.

Can I Buy Without Registering?

Yes, you are allowed to shop at cipciptextile.com without registered as a member.

What Happens If An Item In My Order Is Not Available?

If an item you have purchased is unavailable, we will inform you via email or phone call or expect a call from our customer service team. We ensure you refunds can be done at the same day before cut off time 6pm or the refunds shall be done on next day.

How to Make Payment

  1. We currently accept payment made via online banking for most of the major banks in Malaysia, MasterCard and VISA Credit Card only.
  2. We currently accept payment made via MasterCard and VISA Credit Cards in worldwide.

How Do I Know If My Payment Is Successful?

Upon payment success, you will receive an on-screen prompt to inform you that the payment has been received. At the same time, you will also receive an invoice from cipciptextile.com

 

Why Was My Payment Rejected?

There are various reasons why your payment may have been rejected. Please check the following for any possibility:

For Credit Card:

a). Check with your bank to ensure that there are funds available to pay for your order

b). Please check if the banks are having maintenance

For Online Banking:

a). Please check if you have registered an online banking account with your local bank

b). Ensure you have disabled your browser pop-up blocker in order to complete the payment window

How Safe Is Shopping on cipciptextile.com?

CIPCIPTEXTILE takes the necessary precautions, both administrative and technical, data security technologies such as firewalls and access control procedures to prevent and safeguard your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alternation or destruction. Furthermore, all transactions via cipciptextile.com will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL and / or TLS) to the corresponding entity.